FAQS

When you book our tour, you can expect a hassle-free experience from start to finish. We include everything you need to make the most of your journey, including pick up and drop off at your accommodation, a private vehicle, and a guided tour of the city.

To ensure your comfort during the trip, we provide Wi-Fi and mineral water in the car, and take care of all parking, fuel, and tolls. Additionally, we offer full insurance coverage for your peace of mind.

With all these elements taken care of, you can sit back, relax, and enjoy the beauty of Portugal without any worries. 

Our guides are also your drivers, providing you with valuable information during travel. Due to parking difficulties and time constraints, they may not be able to accompany you inside monuments and museums. However, they will provide helpful tips and assist with ticket purchases. You'll have the freedom to explore sites at your own pace while your guide waits nearby. This model has a high satisfaction rate due to its flexibility, cost-effectiveness, and ability to visit many locations per day. For those who desire complete accompaniment inside every site, we offer a driver and a guide to cater to your needs.

Accommodation is not included in the price. However, we can send you our accommodation suggestions. We have a vast list of local 3*, 4* and 5* Bed & Breakfast and Boutique hotels across the country. We will provide you with suggestions so that you can choose the hotel that best suits your needs and your budget.

We're sorry, but unfortunately, our tours may not be fully accessible to people with disabilities. Our van and car do not have proper installations to carry a person in a wheelchair, and some of the destinations and parts of some of the tours are not wheelchair friendly, due to floor conditions, stairs, and long ways.

We understand the importance of accessibility and inclusion, and we apologize for any inconvenience this may cause. We are constantly looking for ways to improve our services and make them more accessible to everyone.

If you have any specific needs or requirements, please let us know, and we will do our best to accommodate you. We can also recommend other tour operators who specialize in accessible tours, who may be better suited to meet your needs.

We want all of our guests to have a comfortable and enjoyable experience with us, and we hope to have the opportunity to serve you in the future.

At our tour agency, we understand that plans can change unexpectedly, and we strive to make the cancellation process as easy and transparent as possible. Our cancellation policy allows cancellations to be made up to 72 hours prior to the start of the tour, and we will provide a full refund of the ticket price.

However, please note that our tours involve the coordination of multiple partners, including transportation, guides, and other services. As such, we may not be able to cancel certain elements of the tour at the last minute without incurring penalties or fees. In such cases, we will make every effort to inform you as soon as possible and work with you to find a suitable alternative.

We encourage our customers to contact us as soon as possible if they need to cancel or make changes to their tour itinerary. Our customer service team is available to assist you with any questions or concerns you may have, and we will do our best to accommodate your needs.